PRIVACY POLICY

This Privacy Policy (referred to as the «Policy») explains how we use any personal information that you provide to us through our website, email or call-centers. Please read this Privacy Policy carefully before using our services. By using this website and our services, you agree to the provisions of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our services.

We may change this Privacy Policy. We will post any changes on this page, so please check back frequently.

A reference to «You» or «Your» is a reference to a user of our website.

Who We Are

We are your real estate consultant who can assist with property search in Germany, bank account opening, furnishing, property management.

Information We Collect from You

Data protection is of particular significance to us. Therefore, we only collect and use personal data of our users insofar as is required to provide our content and services and a functioning website.

We collect and process the following information about you (hereinafter referred to as «Personal data»):

  • first name;
  • last name;
  • contact telephone number;
  • e-mail address;
  • your location;
  • details of the area of your interests;
  • IP-address;
  • cookies and usage data (browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, etc.);
  • any other information (for example, comments on the property or services you are looking for).

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

We keep your personal information for as long as is necessary for the purposes for which it is processed. These periods vary depending on the nature of the information and your interactions with us.

We keep your personal information for as long as is necessary for the purposes for which it is processed. These periods vary depending on the nature of the information and your interactions with us.

Your Personal data will be stored and processed in accordance with the principles of lawfulness and transparency. Rest assured that we maintain appropriate security, technical, and organizational measures that ensure a level of security appropriate to the risk of unauthorized access to, and accidental or unlawful destruction, loss, alteration, and unauthorized disclosure of, personal data transmitted, stored, or otherwise processed.

We only collect and use your Personal data in accordance with Data protection laws.

How We Collect Your Personal Data

We may collect personal information about you from a variety of sources including, but not limited, from you directly (for example, when you contact us via website request, e-mail, phone etc.).

When you use our websites or apps, we automatically collect information about your device, including your IP address, information about your visit (including how you got to our websites) and how you use our services. We may combine this information with other information you have provided to us or which we have received from other sources.

Purposes of the Processing

We process Personal data for the following purposes:

  • to provide our services;
  • to notify you about changes to our service and provide customer support;
  • to send you all the relevant information about properties upon your request and to inform you about upcoming events, property listings, news and trends of the property markets you may be interested in;
  • to measure interest in our services, and inform users about services and updates;
  • to share personal data with others where necessary to fulfil our property services for the data subject;
  • to prevent fraudulent or unlawful activities on the website;
  • to protect and defend your vital interests as well as the interests of third parties;
  • to comply with a legal obligation (Data protection laws, Anti-Money Laundering laws, etc.) and cooperate with regulators and official bodies;
  • to administer the website;
  • to respond to your enquiries or requests pursuant to your emails and/or submission of form(s) on the website;
  • for any other purpose in which you are interested within the scope of services that we provide.

We may use your Personal data to contact you for your views on our services and to notify you occasionally about important changes or developments to this site or our services.

Your Rights

In accordance with Data Protection law, you have the following rights:

  • to have your Personal data updated, corrected or supplemented;
  • the right to erasure of Personal data – it means that upon your request we will delete from our records any information about you;
  • the right to object to our use of your Personal data including where we use it for our legitimate interests;
  • to be informed of the following: the origin of your personal data; the purposes and methods of data processing; the identity of the data controller and the data processors; the third parties to whom your personal data may be disclosed.
  • the right to restriction of processing concerning the data subject or to object to processing;
  • the right to Personal data portability – it means that upon your request you will receive personal data you have provided to us in a structured, commonly used and machine readable format and upon your request we will transmit this data directly to another person you’ll indicate;

You have the right to withdraw your consent at any time. In addition, you have the right to lodge a complaint with a supervisory authority.

How We Share Your Information

We never sell your Personal data or pass it to third parties for their own business purposes without your permission.

We may provide your Personal data to our business partners (property management agents, legal advisors, fraud prevention agencies, IT service providers, financial analysts, payment service providers and postal operators etc.), suppliers and subcontractors who provide services to us or where necessary to perform a service that you have directly requested from us.

We may disclose your Personal data if required to do so by law or in response to a request from law enforcement or another regulatory authority.

Google Analytics

We use Google Analytics to analyze the usage of our website. Google Analytics provides us with aggregated data in order to help us make substantiated business decisions.

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Children’s Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us by tel.: +49 302 2957622 or email: german-desk@tranio.com

If we learn that we have collected Personal data of a child, we will take the appropriate steps to remove that information from our servers as soon as possible.

Our Contact Details

Tranio Germany GmbH
Handelsregister-Nummer (Company Number): HRB 175440B
Legal address: Schumannstr. 2, D-10117 Berlin, Germany
Tel.: +49 302 2957622
Email: german-desk@tranio.com

If you have concerns about the way Tranio Germany GmbH is handling your personal data, please let us know immediately.

Unfortunately, transmission of information over the internet is not completely secure. We will do our best to protect your Personal data, but we cannot guarantee its security and any transmission is at your own risk.

If you have questions about this Privacy Policy or the way in which Tranio Germany GmbH processes your Personal data, you can contact us using the details below:
Tel.: +49 302 2957622
Email: german-desk@tranio.com

Tranio Germany GmbH may change and update this policy from time to time by posting the new Privacy Policy on this page.